HOTSPOTS
Hotspots provide users with on-demand guidance and tips, creating a more self-service experience and reducing support burden.
Design Hotspots to look native to your product
Hide a Hotspot after a user interacts with it
Attach Hotspots to static and dynamic UI elements
Target users based on behaviors and attributes
Measure performance and results
Appcues’ Hotspots were designed to help you deliver more self-service product experiences, without writing code.
Offer helpful hints and support in the context of your product.
Draw attention to a new feature without interrupting a user’s workflow.
Gently nudge users to explore, learn, or take action.
We were thrilled to notice that users were [...] finding the value they were looking for without having to reach out to support.
It was amazing to see that our users were [...] actually finding the contextual information they were looking for with just two clicks and were also taking the prescribed action.
We migrated thousands of users to the new UI but we did not see a spike in our support calls. Much of the credit goes to the [guidance] we created with Appcues.
Thousands of companies have used Appcues to onboard and engage over 500 million end users. We’ve learned a thing or two about what works. Check out Appcues’ other highly-effective UI patterns below.
