SUPPORT YOUR USERS
Most support lives in docs or chat—but that's reactive. With in-product tips and resource centers, answer questions where they come up, so users self-serve and your team gets less tickets.
A user’s stuck, but hasn’t reached out yet. Instead of waiting for the “Help” ping, step in first:
Make proactive support part of the product
SUPPORT
Let users open your resource center on any page, with personalized guides and education for the moment they’re in.
INTEGRATE
Pull content from Zendesk, Help Scout, or Helpjuice—so answers are right there, without leaving the page.
GUIDE
Add Pins, Tooltips, and Banners to guide users through tricky spots before they ever reach out.
WHAT OUR CUSTOMERS SAY
"We've had several outstanding success stories using Appcues as part of our iterative process reviewing support tickets, knowledge base searches, and overall customer voice. Implementing Appcues led to a 22% reduction in support tickets!"
Director of Customer Relations
5/5
"We have realized that by linking our customers directly to support articles and guides right there within our app is extremely powerful."
Support & Success Manager
5/5
"Launchpad allows me to switch up my approach and be prescriptive with materials by targeting the exact page users are on to surface the appropriate materials. "
Learning & Development Specialist
5/5
"Allows us to build the right experience, at the right time to empower our users to get the most out of our platform."
5/5
"Appcues helps us avoid support cases due to the user understanding what actions they need to take instantaneously."
5/5
"We had a hard time onboarding new users with a static knowledge base article, so we tried using Appcues. The results have been great—steady customer growth, and the support load has stayed manageable because our Appcues module trains people to use the software effectively."
Business Development and Instructor
5/5
Master engagement strategies that scale—and still feel personal. Go beyond basic messaging to keep users truly engaged.
