SUPPORT AT SCALE
Let users find answers right in your app with contextual guidance and on-demand support resources.
Reduce repeat support tickets
Prevent user confusion
Drive usage with on-demand support
Offer customized guidance right when and where users need it.
Check that users got the help they needed with automated follow-ups.
Spot unusual behavior—like not logging in—and nudge users to get back on track.
Customers want answers—and they don’t want to interrupt their workflow to get them. Get ahead of what they need with timely, personalized guidance and support.
Provide helpful, on-demand education without interrupting the product experience. Let users access guides and tours at their own pace.
Customize inline buttons
Launch on-demand flows
Get ahead of where users regularly stumble in your product by providing contextual support.
Provide persistent help
Give contextual tips & tricks
Email users after in-app help
Reduce support tickets by surfacing on-demand guides, links, and content right where users need it in your product.
Bring Flows & links front and center
Connect to your knowledge base
Content tailored to each user and page
Customers want answers—and they don’t want to interrupt their workflow to get them. Get ahead of what they need with in-app guidance and support.
Here are our favorite use cases for what to include in an in-app resource center.
Dynamic flows ain't getting the job done? Cue: Pins! On-demand support, tips, & refreshers giving users the help they need—on day 1 or 100.
You can have the best help documentation in the world, but if users have to dig for it, it's not doing you (or them) any good.
Easily build your resource center using our no-code builder.
Dig into which customer groups are struggling by identifying trends in usage.
Allow customers to book time with support from inside your app.
Let users search knowledge base content from your resource center.
Track which features have low adoption and explore ways to support users better.
