Customer success
Appcues is a trusted, reliable partner that has the experience, resources, and people to help you reach your goals. Let’s do this together!
You and your growth objectives don’t have time to wait. Get the responsive, expert support you need to iterate and experiment quickly—no matter your timezone!
We’ve partnered with thousands of businesses on their onboarding and adoption goals and will bring that knowledge to each conversation.
Getting the project off in the right direction can make or break your product-led journey. Our team takes the time to understand your goals and provide guidance where you most need it.
For many of our customers, you’ll receive a customized onboarding program and a dedicated Onboarding Manager to work through a strategic plan with clear milestones and success metrics.
Milestones:
Align on strategies, goals, and timeline to build out your customized onboarding experience and plan.
Review the installation process and prep your team to pass both user properties and events needed for targeting and goal setting.
Learn to design and use Themes to create consistent looking experiences native to your application.
Milestones:
Go through Flow building, segmentation and debugging workshops to review how to build experiences, set baselines and success metrics, create targeted segments for personalization, and test Flows to make sure you’re delivering the best experiences.
Review results from tracking Active Users, Page Views, and Custom Events, and optimize with recommendations and best practices.
Milestones:
Learn about advanced features like integrations, NPS and Launchpad, as well as how to to manage Flows across your organization.
Revisit Goals & Success plan, validate your ROI path and connect you with our Customer Success team for long-term success. You got this!
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Real tutorials from actual humans on how to build a product adoption engine with Appcues.
Learn product-led growth from the most successful product-led operators in the world.
Looking for inspiration? Peruse our highly-curated library of exceptional in-app experiences.
GetResponse implemented new user onboarding flows using Appcues, resulting in a 60% increase in activation rate.
Using Appcues to quickly execute dozens of experiments, Litmus increased feature adoption by as much as 22X.
Within three months of using Appcues’ checklists to onboard new users, Appointlet increased their free-to-paid conversion by 210%.
