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People say a lot of things about love: It’s blind, it’s fate, it’s a biochemical reaction in our brains. As a product manager, you know love isn’t any of those things (well, maybe that last one). PMs make users fall in love with their products every day—not because it was preordained, but because they put effort into making their products unforgettable.
One of the most powerful ways to get people to love your product is by going with a product adoption software platform (also called a digital adoption or software adoption platform). These platforms give you the tools and analytics you need to educate your users and hook them with second-to-none UX and UI. This list of the 11 best product adoption software platforms will introduce you to the best of the best—sharing their strengths and weaknesses, so you can find the perfect platform for your product.
A software adoption or digital adoption platform (DAP) is a kind of software designed to improve product adoption through helpful flows that encourage and teach new users or employees how to use a product. A DAP allows PMs to:
Using these features in your adoption strategy can drastically impact software adoption rates, user satisfaction, customer retention rate, churn, and engagement.
Product adoption platforms are the easiest and most effective way to improve the user adoption rates of your product. Instead of wasting valuable work hours developing in-house UI patterns and analytics systems, a DAP can do it for you right out of the box.
Using these convenient tools, PMs should focus on creating the best possible user experience for their customers. By doing so, PMs can boost their software adoption and retention rates, which means big bucks in the long run—something our customers know a lot about.
Software adoption platforms also help you convince more people to commit to your product in the first place by getting them to critical aha moments right away.
There are plenty of product adoption software platforms out there, but these are the 11 best. We’ll break down what makes each unique so you can find the one that’s perfect for you.
Appcues is a product adoption platform that makes experimentation an accessible and regular part of your team's development process. Previously, running flow experiments would require time to get the coding done and the analytics set up. However, teams can build flows with Appcues' no-code builder and immediately get access to user data. This way, the whole team can constantly find new and unique ways to give users a better product experience.
Unlike many other programs, PMs don’t have to give up customization for a simpler product and UI with Appcues. PMs can spruce up their flows with a number of UI patterns like tooltips, modals, slideouts, hotspots, and NPS surveys. And when it comes to analytics, customization is the name of the game. PMs can set custom events to track how well new flows encourage key KPIs like completions, signups, or feature adoption.
We’re not the only ones who love Appcues. Here’s what our customers have to say about the Appcues experience.
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Appcues pricing starts at $249 and goes up based on the number of active users on your app and user licenses for your team.
If your product has 2,500 active users, the costs for different packages are:
Learn more on the Appcues pricing page.
Pendo is a product adoption platform that provides analytics, in-app guides, and opportunities to elicit product feedback from users. Where this product truly shines is its analytics. Pendo gives PMs granular data about different user segments, including stickiness ratios for different features and overall adoption rates across web and mobile applications.
Although analytics on Pendo requires a bit of a learning curve, once you know how to use this platform, there’s little you can’t learn about your user base.
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Pendo has three different paid plans, two of which require a talk with their sales team to get a custom price quote. What separates these plans is integrations and the number of apps you can use their product on. For instance, the Starter plan comes with limited analytics and no integrations or API access, while the Growth plan gives you API access but no integrations.
Pendo also has a free option. Their free plan comes with one web app key and one mobile key, plus access to analytics. This plan remains free for up to 500 monthly active users, after which you’ll need to upgrade to one of their paid plans.
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Whatfix doesn’t have any outlined pricing plans on its website. Instead, you’ll need to speak with one of their team members to get a custom quote tailored for your needs and organization. Otherwise, you can request a free trial to see if Whatfix works for you.
Learn more on the Whatfix pricing page.
Apty’s DAP aims to make the software adoption process a snap with engaging onboarding workflows and product tours. It does this with a mix of on-screen guidance, interactive walkthroughs, and in-app messaging. This platform is great for engaging users on your platform to increase feature adoption and conversions.
Where Apty falls down is in software implementation. The UI takes some getting used to, and it lacks a lot of common integrations you’d expect to see in this kind of product.
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Apty has no present plans to choose from, so if you want a quote, you’ll need to contact their sales team. If you aren’t quite ready to commit, you can try their Evaluation plan. With the Evaluation plan, you get 45 days of use, up to 3 flows, and access to basic tools. It’s not enough to do much with, but you should be able to get a sense of whether you like their product.
Learn more on the Apty pricing page.
Spekit focuses on employee onboarding, not user onboarding, unlike other DAPs on the list. Their platform is ideal for getting new employees up to speed on internal tools through targeted feature adoption workflows.
Spekit also differentiates itself with its robust internal database system. Employees and managers can easily add to, update, and search for information, so everyone is aware of internal best practices. This database can also help new employees ramp up quickly; they can check the database instead of bugging other employees when they have questions.
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Spekit requires you to reach out and chat about the best options for you and your team, as there are no pricing details outlined on their website. Alternatively, you can schedule a demo.
Learn more on the Spekit pricing page.
Like Spekit, WalkMe provides digital adoption solutions for both employee onboarding and user onboarding. WalkMe excels at giving businesses the customizations and analytics they need to learn about their employees and users. This includes user session playbacks, customizable events and funnels, and an in-depth reporting system.
WalkMe’s greatest strengths, however, are also its biggest drawback. WalkMe requires quite a lot of time and technical knowledge to get it set up—something smaller companies may not be able to do or afford.
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WalkMe primarily works on a custom pricing plan that requires a sales call for both their employee experience and customer experience DAPs.
Learn more on the WalkMe pricing page.
Userlane simplifies software adoption to a point where anyone could pick it up, build a flow, and understand how the changes affect adoption KPIs. Simplicity is also the name of the game when it comes to analytics. The Userlane analytics UI has a beautiful minimalist look that makes it easy to understand how your lanes are performing at just a single glance.
More advanced users may find that Userlane has sacrificed customization for ease of use. For instance, Userlane only integrates with four other products (SharePoint, Confluence, Zendesk, and KnowledgeOwl). This would make Userlane hard to integrate into the larger, more sophisticated tech ecosystem that most larger products rely on today.
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Userlane’s pricing is based on two things: the number of guided users and the product features you want access to. To get a quote based on your circumstances, you’ll need to talk to their team.
Learn more on the Userlane pricing page.
UserIQ is usable as a product adoption platform, but at its heart, it’s a customer success platform. This isn’t necessarily a bad thing, but if you’re hoping to get two platforms for the price of one, you may be disappointed.
On the plus side, UserIQ has sophisticated and intuitive customer health analytics your product can benefit from. It also has an impressive 1,000+ integrations to truly get a rounded view of each of your customers. However, their flow-building product often feels half-baked, with minimal options for making the most out of your product tour. If UserIQ was to add more in-app experiences and segmentation options, this could be a true contender in the product adoption sphere.
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Prices for UserIQ are based on your monthly active customers, and you have unlimited user seats. If you’re interested in UserIQ, you can schedule a demo with their sales team and get a quote for your company.
Learn more on the UserIQ pricing page.
Userpilot is a product growth platform that aims to provide an all-in-one platform for product adoption and growth. It folds flow builder, analytics, and user feedback into one compelling package.
One Achilles’ heel of Userpilot is its integrations. They include some of the basics like Google Analytics and Segment, but there’s not much past that. It also lacks the level of analytics many PMs have come to expect and rely on to get the results they crave.
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Userpilot has three product plans: Traction, Growth, and Enterprise. They all have a base cost that depends on the number of monthly active users your product has—the more monthly active users, the more you pay per month. As you move up the pricing plans, you get more features to play with. For instance, the Growth plan gives you access to custom domain hosting and content throttling.
Userpilot also offers a free demo of their Traction plan, which you can get access to through a call with their team.
Learn more on the Userpilot pricing page.
Gainsight PX is a powerful DAP, perfect for big products that want in-depth analysis. It provides PMs with a single place to build flows and analyze how those flows impact overall product adoption.
If you’ve tried other products and found you needed more data and analytics customization, this might be the best bet for you. Gainsight PX combines product adoption analytics and customer experience metrics to give you a complete picture of the efficacy of your flows and the health of your clients.
The largest wrinkle for Gainsight PX is that with all of that complexity comes, well... complexity. Smaller teams or non-devs will struggle to harness Gainsight to its fullest potential. Some businesses may also feel they’re paying for features they don’t use on a regular basis.
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Gainsight PX has three pricing plans for you to choose from: Customer Success, Product Experience, and Insided. Each plan represents a different use case. There are no stated prices on these plans. You’ll need to speak with a Gainsight PX representative to get a specific quote for your business.
There is a free trial available for you to test out with the Product Experience plan. You can find access to that here.
Learn more on the Gainsight PX pricing page.
UserGuiding excels at building simple onboarding experiences for users. It includes a no-code builder, segmentation options, and easily added UI patterns like hotspots, tooltips, and modals.
Although it also has some other goodies like a resource center and analytics, the meat of this product is its onboarding flow builder. If all you’re looking for is a relatively easy way to build simple onboarding flows, this could be a great choice for you. However, people looking for more analytics, customization, or complicated integrations should probably look elsewhere.
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The UserGuiding pricing model is far simpler than others on our list. There are three tiers, each one charging a set amount for access to certain tools. Basic will give you access to only the most essential onboarding tools. Professional adds in unlimited guides, hotspots, and checklists, while Corporate gives you access to everything plus personalized coaching. If you aren’t sure, you can always try their free trial.
Learn more on the UserGuiding PX pricing page.
Hopefully, you’ll walk away from this article with a better sense of which new technology or new software you need for your software adoption strategy. However, we’d be remiss if we didn’t mention that a DAP is only as strong as how you use it. An adoption strategy needs to be constantly monitored and adjusted—and if you aren’t using the right features of your new tool, how do you know what to adjust and where?
So, what KPIs should you measure so you can monitor the difference before and after implementing your new DAP? These are just a few that we consider most important for SaaS products:
If these metrics look better post-software implementation, you’ve probably picked the right DAP for you and you’re using it the right way. Don’t stop there!
Product adoption platforms give you the tools to create amazing product experiences for users and customers. However, the best product will never reach its true potential without the right strategies, metrics, and KPIs. If you want to learn how to do more with your product adoption platform, here are some resources to teach you the best practices you need to know:
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