Onboarding Academy

Your guide to creating great user experiences.

Every user deserves a great experience.

Despite being incredibly important, user onboarding isn't a well-covered topic. We created the Onboarding Academy to consolidate everything there is to know about user onboarding.

  • Lesson Zero

    Intro to User Onboarding

    What is onboarding and why is it so important for SaaS businesses?

  • Lesson One

    Finding Your WOW Moment

    Actionable strategies to identify your product's real value to customers.

  • Lesson Two

    Shortening Your Time to WOW

    Four techniques and examples to convince users quickly.

  • Lesson Three

    What to Measure

    Simple steps to find and track the health of your onboarding process.

  • Lesson Four

    Choosing the Right Pattern

    Learn the strengths and weaknesses of the three major product onboarding patterns.

  • Lesson Five

    Designing for Real Customers

    Overcoming the schism between a product's intended and actual experience.

  • Lesson Six

    The Three Sources of Motivation

    Learn how to "spend" user motivation on activation and viral growth.

  • Lesson Seven

    Onboarding with Email

    Strategies for engaging users without flooding their inbox.

  • Lesson Eight

    Onboarding New Users

    Communicating value in the first 90 seconds.

  • Lesson Ten

    Onboarding Existing Users

    Share new features with customers at the right time and in the right way.

  • Lesson Eleven

    Getting Customer Insights with User Tests

    Test your hypothesis with real users before you actually build.

  • Lesson Twelve

    Mapping your User Journey

    Deliver value quicker by knowing what your users want to accomplish.

  • Don't like waiting? Get these 3 upcoming lessons delivered to you.

    Unsubscribe at any time.

    You're already signed up. Look for the next issue in your inbox.

  • Lesson Thirteen

    The Growth Timeline

    Plan each step in your customer's journey from newbie to power user.

  • Lesson Eleven

    A Content Toolbox

    Tools and tips to create compelling onboarding content.

  • Lesson Twelve

    Leveraging User Psychology

    Tap into scientific research to influence user behaviors.

Get the next lesson delivered to you.

Unsubscribe at any time.

You're already signed up. Look for the next issue in your inbox.